FAQ

1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay (where supported).

2. How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary by region, usually between 3-14 business days, depending on your location and shipping method.

3. Can I track my order?
Yes! Once your order ships, we will send you a tracking number via email so you can follow your package’s journey.

4. What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Contact support@activesrs.com to start the return process.

5. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by country.

6. How do I know if an item is in stock?
Our website displays real-time availability. If an item is out of stock, you will see a notification on its product page.

7. Can I change or cancel my order?
Orders are processed quickly, but please contact us at support@activesrs.com as soon as possible. We will do our best to accommodate your request.

8. Are my payment details secure?
Absolutely. All payments are processed securely through encrypted gateways, and we never store your full payment information.

9. How do I contact customer support?
You can reach us anytime at support@activesrs.com. We aim to respond within 24-48 hours on business days.